2003 Publications

  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Library Quarterly, 73(3), 344-346. doi: 10.1086/603421
  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Public Library Quarterly, 21(4), 53-58. doi: 10.1300/J118v21n04_09
  • Bertot, J. C. (2003). Building a statewide digital public library: A case study.
    Public Library Quarterly, 21(2), 5-33. doi: 10.1300/J118v21n02_03
  • Bertot, J. C. (2003). The multiple dimensions of the digital divide: More than the technology ‘haves’ and ‘have nots’. Government Information Quarterly, 20(2), 185-191. doi:10.1016/S0740-624X(03)00036-4
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: An overview of key literature on digital reference. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 171-183). New York: Neal Schuman.
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: Preliminary findings. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 185-194). New York: Neal Schuman.
  • Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2003). The impact of the USA Patriot Act on collection and analysis of personal information under the Foreign Intelligence Surveillance Act. Government Information Quarterly, 20(3), 295-314. doi:10.1016/S0740-624X(03)00057-1
  • Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (Eds.). (2003). Implementing digital reference services: Setting standards and making it real. New York: Neal Schuman.
  • Thompson, K. M., McClure, C. R., & Jaeger, P. T. (2003). Evaluating federal websites: Improving E-government for the people. In J. F. George (Ed.), Computers in society: Privacy, ethics, and the Internet (pp. 400-412). Upper Saddle River, NJ: Prentice-Hall.