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All Publications

2015

  • Lee, J., Spears, L. I.  & Ambavarapu, C. R., Mardis, M.A., & McClure, C.R. (2015). Between the IT curricula and job posting ads: Comparative analysis of IT job competencies for IT professionals in Northwest Florida. Poster presented at the 2015 Association for Library Information Science Education (ALISE) Annual Conference, Chicago, IL, January 27-30, 2015.
  • Spears, L. I., Ma, J., & Ambavarapu, C. R., Mardis, M.A. & McClure, C.R. (2015). Assessing North Florida information technology education to career pathways. Poster presented at the 2015 Association for Library Information Science Education (ALISE) Annual Conference, Chicago, IL, January 27-30, 2015.
  • Spears, L.I., Mardis, M. A., Alemanne, N., & McClure, C.R. (2015, November 7). IT education and iSchools: How to develop the scholarly layer? In H. Rosenbaum and P. Fichman. 11th Social Informatics Research Symposium: The Impacts of Social Informatics Research presented at the 78th Association for Information Science and Technology (ASIS&T) Annual Meeting, vol. 51, St. Louis, MO, November 7-10, 2015.

2014

  • Lee, J., Spears, L. I., Ambavarapu, C., Ma, J., Hollister, J. M., Mardis, M. A., & McClure, C. R. (2014). Aligning Expectations and Reality about IT/Broadband Education: Perceptions of Job Competencies by Students, New Professionals and Employers. Paper presented at the 42nd Research Conference on Communication, Information, and Internet Policy (2014 TPRC), George Mason University, Arlington, VA, September 12-14, 2014. 
  • Spears, L. I., Lee, J., Ambavarapu, C., Ma, J., Hollister, J. M., Mardis, M. A., Randeree, E., & McClure, C. R. (2014). Policy-driven Workforce Needs in Northwest Florida: IT Job Competencies. Poster presented at the 42nd Research Conference on Communication, Information, and Internet Policy (2014 TPRC), George Mason University, Arlington, VA, September 12-14, 2014.
  • Spears, L. I., Mardis, M. A., Coleman, L., McClure, C. R, & Lee, J. (2014). Assessing Information Technology Educational Pathways that Promote Deployment and Use of Rural Broadband. In Proceedings of iConference 2014, (pp. 976-979), Humboldt-Universitat zu, Berlin, Germany, March 3-7, 2014. doi: 10.9776/14335. 
  • Spears, L. I., Lee, J., Ambavarapu, C., Ma, J., Hollister, J. M., Mardis, M. A., Randeree, E., & McClure, C. R. (2014). Policy-driven Workforce Needs in Northwest Florida: IT Job Competencies. Poster presented in Doctoral Leadership and Research Reception, College of Communication and Information, Florida State University, Tallahassee, FL, October 23, 2014.

2013

  • Mandel, L. H., Spears, L. I., Guenther, D., and McClure, C. R. (2013). Costs of and Benefits Resulting from Public Library E-government Service Provision: Findings and Future Directions from an Exploratory Study.  First Monday, 18(12). [December] 

2012

  • Public Libraries and the Internet: A Twenty-five Year Perspective, American Library Association, libraries Connect Communities Blog. 
    • Available from Author
    • [Note: this was one of 10 invited articles by the American Library Association on the general topic of public libraries and the Internet that were posted to this blog in 2012.]
  • Brobst, J. L., Mandel, L. H., & McClure, C. R. (2012). Public libraries and crisis: Roles of public libraries in hurricane/disaster preparedness and response. In C. Hagar (Ed.), Crisis information management: Communication and technologies (pp. 155-173).Cambridge, UK: Woodhead.
  • Mandel, L. H., Alemanne, N. D., & McClure, C. R. (2012). Rural anchor institution broadband connectivity: Enablers and barriers to adoption.  Proceedings of the 2012 iConference, February 7-10, 2012, Toronto, Ontario, Canada (pp. 136-144). New York, NY: The Association for Computing Machinery. doi:10.1145/2132176.2132194

2011

  • Alemanne, N. D., Mandel, L. H., & McClure, C. R. (2011, January). Designing and evaluating broadband training and diagnostics programs for anchor institutions and community based organizations. Poster presented at the Association for Library and Information Science Education, San Diego, CA.
  • Alemanne, N. D., Mandel, L. H., & McClure, C. R. (2011). The rural public library as leader in community broadband services. Library Technology Reports, 47(6), 19-28.
  • Bertot, J. C., Jaeger, P. T., & McClure, C. R. (Eds.). (2011). Public libraries and the Internet: Roles, perspectives, and implications. Santa Barbara, CA: Libraries Unlimited.
  • Bishop, B.W., Mandel, L. H., & McClure, C. R. (2011).  Geographic information systems (GIS) in public library assessment.  LIBRES, 21(1), 1-18.
  • Bishop, B. W., McClure, C. R., & Mandel, L. H. (2011). E-government service roles for public libraries. Public Libraries, 50(3), 32-37.
  • Mandel, L.H., McClure, C.R., & Bishop, B.W. (2011). Assessing Florida public library broadband for e-government and emergency/disaster management services. In J. C. Bertot, P. T. Jaeger, & C. R. McClure (Eds.), Public libraries and the Internet: Roles, perspectives, and implications (pp. 103-127). Santa Barbara, CA: Libraries Unlimited.
  • McClure, C. R., Bertot, J. C., & Jaeger, P. T. (2011). The ever changing impacts of Internet access on libraries and their communities. In J. C. Bertot, C. R. McClure, & P. T. Jaeger (Eds.), Public libraries and the Internet: Roles, perspectives, and implications (pp. 261-281). Santa Barbara, CA: Libraries Unlimited
  • McClure, C. R., Mandel, L. H., Brobst, J., Hinnant, C. C., Snead, J. T., & Ryan, J. (2011). Public libraries in hurricane preparedness and response. In J. C. Bertot, P. T. Jaeger, & C. R. McClure (Eds.), Public libraries and the Internet: Roles, perspectives, and implications (pp. 75-90). Santa Barbara, CA: Libraries Unlimited.
  • McClure, C. R., Mandel, L. H., & Spears, L. I. (2011). Comments re: notice of inquiry on the deployment of advanced telecommunications capability to all Americans (GN docket no. 11-121). Tallahassee, FL: The Florida State University, Information Use Management and Policy Institute.

2010

  • Mandel, L. H., Bishop, B. W., McClure, C. R., Bertot, J. C., & Jaeger, P. T. (2010). Broadband for public libraries: Importance, issues, and research needs, Government Information Quarterly, 27(3), 280-291. doi:10.1016/j.giq.2010.02.004
  • Mandel, L. H., McClure, C. R., Bishop, B. W., & Snead, J. T. (2010, October). Conducting practical library assessments that promote program change and improvements. Juried paper presented at the ARL Library Assessment Conference, Baltimore, MD.

2009

  • Gibson, A. N., Bertot, J. C., & McClure, C. R. (2009). Emerging role of public librarians as E-government providers. In R. H. Sprague, Jr. (Ed.), Proceedings of the 42nd Hawaii International Conference on System Sciences, 1-10. doi:10.1109/HICSS.2009.183
  • McClure, C. R. (2009). Who needs to know? The state of public access to federal government information [Review of the book Who needs to know? The state of public access to federal government information, by P. McDermott]. Government Information Quarterly, 26(4), 612. doi:10.1016/j.giq.2009.04.002
  • McClure, C. R., & Jaeger, P. T. (2009). Public libraries and Internet service roles: Measuring and maximizing Internet services. Chicago: American Library Association.
  • McClure, C. R., Ryan, J., Mandel, L. H., Brobst, J., Hinnant, C. C., Andrade, J., & Snead, J. T. (2009). Hurricane preparedness and response for Florida public libraries: Best practices and strategies. Florida Libraries, 52(1), 4-7. Retrieved from http://www.flalib.org/
  • McClure, C. R., & Snead, J. T. (2009). An evaluation decision-making system: Development and implementation of a web-based evaluation learning and instruction tool. In J. R. Griffiths & J. Craven (Eds.), Access, delivery, performance: The future of libraries without walls: A festschrift to celebrate the work of Professor Peter Brophy (pp. 161-182). London, UK: Facet.
  • Mon, L. M., Bishop, B. W., McClure, C. R., McGilvray, J., Most, L., Milas, T. P., & Snead, J. T. (2009). The geography of virtual questioning. Library Quarterly, 79(4), 393-420. doi:10.1086/605381

2008

  • Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2008). Citizen-centered E-government services: Benefits, costs, and research needs. In S. A. Chun, M. Janssen, & J. R. Gil-Garcia (Eds.), The Proceedings of the 9th Annual International Digital Government Research Conference: Partnerships for Public Innovation (pp.137-141). Montreal, Canada: Digital Government Society of North America.
  • Gibson, A. N., McClure, C. R., Bertot, J. C., McGilvray, J. A., & Andrade, J. C. (2008). Community leadership through public library E-government services. Florida Libraries, 51(1), 4-7. Retrieved from http://www.flalib.org/
  • Pomerantz, J., Hank, C., McClure, C. R., Andrade, J., & McGilvray, J. (2008). A meta-assessment of statewide program evaluations: Matching evaluation methods to program goals. Proceedings of the 2008 Library Assessment Conference: Building effective, sustainable, practical assessment, August 4-7, 2008, Seattle, Washington, 273-281.

2007

  • McClure, C. R. (2007). A test of leadership: Charting the future of U.S. higher education [Review of the report A test of leadership: Charting the future of U.S. higher education, by M. Spellings]. Library Quarterly, 77(1), 89-92. doi:10.1086/512957

 2006

  • Bertot, J. C. (2006). Outcomes-based evaluation in public libraries: From online instruction to practice. Library Quarterly, 76(2), 241-245. doi:10.1086/506578
  • Bertot, J. C., & Jaeger, P. T. (2006). User-centered E-government: Challenges and benefits for government web sites. Government Information Quarterly, 23(2), 163-168. doi:10.1016/j.giq.2006.02.001
  • Bertot, J. C., Snead, J. T., Jaeger, P. T., & McClure, C. R. (2006). Functionality, usability and accessibility: Iterative user-centered assessment strategies for digital libraries. Performance Measurement and Metrics, 7(1), 17-28. doi:10.1108/14678040610654828
  • Gross, M., Lankes, R. D., & McClure, C. R. (2006). Costing reference: Issues, approaches, and directions for research. The Reference Librarian, 46(95/96), 173-186. doi:10.1300/J120v46n95_11
  • Jaeger, P. T., Bertot, J. C., McClure, C. R., & Langa, L. A. (2006). The policy implications of Internet connectivity in public libraries. Government Information Quarterly, 23(1), 123-141. doi:10.1016/j.giq.2005.10.002
  • Jaeger, P. T., Langa, L. A., McClure C. R., & Bertot, J. C. (2006). The 2004 and 2005 Gulf Coast hurricanes: Evolving roles and lessons learned for public libraries in disaster preparedness and community services. Public Library Quarterly, 25(3/4), 199-214. doi:10.1300/J118v25n03_17
  • Pomerantz, J., Luo, L., & McClure, C. R. (2006). Peer review of chat reference transcripts: Approaches and strategies. Library and Information Science Research, 28(1), 24-48. doi:10.1016/j.lisr.2005.11.004

 2005

  • Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2005). Libraries struggle to meet Internet demand: New study shows libraries need support to sustain technology services. American Libraries, 36(7), 78-79. Retrieved from http://www.ala.org/ala/alonline/index.cfm
  • Bertot, J. C., McClure, C. R., Shuler, J. A., & Quinn, A. C. (2005). Government information: New challenges in the Internet age. Government Information Quarterly, 22(1), 1-3. doi:10.1016/j.giq.2004.10.008
  • Snead, J. T., Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2005). Developing multi-method, iterative, and user-centered evaluation strategies for digital libraries: Functionality, usability, and accessibility. In E. G. Toms (Ed.), ASIST 2005: Proceedings of the 68th ASIST Annual Meeting 42, 505-507. doi:10.1002/meet.14504201161

 2004

  • Bertot, J. C. (2004). E-metrics and performance indicators: Availability and use. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 95-186). Westport, CT: Libraries Unlimited.
  • Bertot, J. C. (2004). Libraries and networked information services: Issues and considerations in measurement. Performance Measurement and Metrics, 5(1), 11-19. doi:10.1108/14678040410530340
  • Bertot, J. C. (2004). Libraries and networked information services: Issues and considerations in measurement. In S. Parker (Ed.), Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services (pp. 15-25). Durham, UK: University of Northumbria at Newcastle. 
  • Bertot, J. C. (2004). Methods and tools for assessing network services and resources. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 49-94). Westport, CT: Libraries Unlimited.
  • Bertot, J. C. (2004). Network service and resource evaluation planning. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 1-22). Westport, CT: Libraries Unlimited.
  • Bertot, J. C., & Davis, D. M. (Eds.). (2004). Planning and evaluating library networked services and resources. Westport, CT: Libraries Unlimited.
  • Bertot, J. C., & Snead, J. T. (2004). Selecting evaluation approaches for a networked environment. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 23-48). Westport, CT: Libraries Unlimited.
  • Bertot, J. C., & Snead, J. T. (2004). Social measurement in libraries. In K. Kempf-Leonard (Ed.), Encyclopedia of social measurement (pp.487-495). San Diego, CA: Academic.
  • Davis, D. M. & Bertot, J. C. (2004). Policies to ensure use of and access to network-based services and resources. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 241-262). Westport, CT: Libraries Unlimited.
  • Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2004). The effects of the Children’s Internet Protection Act (CIPA) in public libraries and its implications for research: A statistical, policy, and legal analysis. Journal of the American Society for Information Science and Technology, 55(13), 1131-1139. doi:10.1002/asi.20072
  • Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004). The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers. Library Quarterly, 74(2), 99-121. doi:10.1086/382843
  • Jaeger, P. T., Thompson, K. M., & McClure, C. R. (2004). Information management. In K. Kempf-Leonard (Ed.), Encyclopedia of social measurement (pp. 277-282). San Diego, CA: Academic.
  • McClure, C. R. (2004). Challenges and strategies for evaluating networked information and services: Introduction. Library Quarterly, 74(4), 399-402. doi:10.1086/427411
  • McClure, C. R. (2004). Key issues, themes, and future directions for evaluating networked services. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 333-348). Westport, CT: Libraries Unlimited.
  • McClure, C. R. (2004). Strategies for collecting networked statistics: Practical suggestions. VINE: The Journal of Information and Knowledge Management Systems, 34(4), 166-171. doi:10.1108/03055720410570948
  • McClure, C. R. (2004). United States government information: Policies and sources [Review of the book United States government information: Policies and sources, by P. Hernon, H. C. Relyea, R. E. Dugan, & J. F. Cheverie]. Government Information Quarterly, 21(1), 113-115. doi:10.1016/S0740-624X(03)00037-6
  • McClure, C. R., Bertot, J. C., Shuler, J. A., & Quinn, A. C. (2004). Honoring the past and creating a new future. Government Information Quarterly, 30(5/6), 539-541. doi:10.1016/j.jgi.2004.11.001
  • Moen, W. E., Oguz, F., & McClure, C. R. (2004). The challenges of non-standardized vendor usage data in a statewide metasearch environment: The Library of Texas experience. Library Quarterly, 74(4), 403-422. doi:10.1086/427412
  • Pomerantz, J., & McClure, C. R. (2004). Evaluation of a statewide collaborative chat-based reference service: Approaches and directions. In ASIST 2004: Proceedings of the 67th ASIST Annual Meeting 41, 102-109. doi:10.1002/meet.1450410112

2003

  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Library Quarterly, 73(3), 344-346. doi: 10.1086/603421
  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Public Library Quarterly, 21(4), 53-58. doi: 10.1300/J118v21n04_09
  • Bertot, J. C. (2003). Building a statewide digital public library: A case study.
    Public Library Quarterly, 21(2), 5-33. doi: 10.1300/J118v21n02_03
  • Bertot, J. C. (2003). The multiple dimensions of the digital divide: More than the technology ‘haves’ and ‘have nots’. Government Information Quarterly, 20(2), 185-191. doi:10.1016/S0740-624X(03)00036-4
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: An overview of key literature on digital reference. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 171-183). New York: Neal Schuman.
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: Preliminary findings. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 185-194). New York: Neal Schuman.
  • Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2003). The impact of the USA Patriot Act on collection and analysis of personal information under the Foreign Intelligence Surveillance Act. Government Information Quarterly, 20(3), 295-314. doi:10.1016/S0740-624X(03)00057-1
  • Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (Eds.). (2003). Implementing digital reference services: Setting standards and making it real. New York: Neal Schuman.
  • Thompson, K. M., McClure, C. R., & Jaeger, P. T. (2003). Evaluating federal websites: Improving E-government for the people. In J. F. George (Ed.), Computers in society: Privacy, ethics, and the Internet (pp. 400-412). Upper Saddle River, NJ: Prentice-Hall.
  • Tomasello, T. K., & McClure, C. R. (2003). Public libraries and Internet public access models: Describing possible approaches. Public Library Quarterly, 21(3), 11-37. doi:10.1300/J118v21n03_03

2002

  • Aldrich, D., Bertot, J. C., & McClure, C. R. (2002). E-government initiatives, developments, and issues. Government Information Quarterly, 19(4), 349-355. doi:10.1016/S0740-624X(02)00130-2
  • Bertot, J. C., & McClure, C. R. (2002). Developing national data collection models for U.S. public library network statistics and performance measures: Findings, issues, and & recommendations. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 77-86). Washington, D.C.: Association of Research Libraries.
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2002). Study shows new funding sources crucial to technology services in public libraries. American Libraries, 33(3), 57-59. Retrieved from http://www.ala.org/ala/alonline/index.cfm
  • Fenske, R. E., O’Connor, P., Coffman, S., McClure, C. R., & Sloan, B. (2002). Virtual reference: Evolution, evaluation, optimizing the link between providers and users. In E. G. Toms (Ed.), ASIST 2002: Proceedings of the 65th ASIST Annual Meeting 39, 505-507. doi:10.1002/meet.1450390185
  • Fraser, B. T., Nelson, T. W., & McClure, C. R. (2002). Describing the economic impacts and benefits of Florida public libraries: Findings and methodological applications for future work. Library and Information Science Research, 24(3), 211-233. doi:10.1016/S0740-8188(02)00123-8
  • Jaeger, P. T., McClure, C. R., & Fraser, B. T. (2002). The structures of centralized governmental privacy protection: Approaches, models, and analysis. Government Information Quarterly, 19(3), 317-336. doi:10.1016/S0740-624X(02)00111-9
  • McClure, C. R. (2002). Information policy-based indicators to assess U.S. federal websites: Methods and issues. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 145-154). Washington, D.C.: Association of Research Libraries.
  • McClure, C. R., Bertot, J. C., Sprehe, J. T., & Griffith, J. B. (2002). Update on U.S. federal information policies. In E. G. Toms (Ed.), ASIST 2002: Proceedings of the 65th ASIST Annual Meeting 39, 458-459. doi:10.1002/meet.1450390156
  • Shim, W. J., McClure, C. R., & Bertot, J. C. (2002). Preliminary statistics and measures for ARL libraries to describe electronic resources and services. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 337-344). Washington, D.C.: Association of Research Libraries.
  • Sprehe, J. T., McClure, C. R., & Zellner, P. (2002). The role of situational factors in managing U. S. federal recordkeeping. Government Information Quarterly, 19(3), 289-305. doi:10.1016/S0740-624X(02)00107-7

2001

  • Bertot, J. C., & McClure, C. R. (2001). Government Information Quarterly: A new beginning. Government Information Quarterly, 18(1), 1-2. doi:10.1016/S0740-624X(00)00065-4
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2001). Statistics and performance measures for public library networked services. Chicago: American Library Association.
  • Eisenberg, M. B., & McClure, C. R. (2001). Digital reference librarians: Who needs ’em? Or, key issues in virtual reference desk services: Taking action. In J. Stahl & A. S. Kasowitz (Eds.), Facets of digital reference: Papers and presentations from the virtual reference desk, 2nd annual Digital Reference Conference, October 16-17, 2000, Seattle, WA. Syracuse, NY: ERIC Clearinghouse on Information & Technology.
  • Lankes, R. D., McClure, C. R., & Gross, M. (2001). Assessing quality in digital reference services. In E. Aversa & C. Manley (Eds.), ASIST 2001: Proceedings of the 64th ASIST Annual Meeting 38, 323-328. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R. (2001). Network literacy in an electronic society: An educational disconnect? In R. W. Kubey (Ed.), Media literacy in the information age: Current perspectives (pp. 403-440). New Brunswick, NJ: Transaction.
  • McClure, C. R. (2001). Obtaining descriptive data to describe database use and users: Policy issues and strategies. In Proceedings of the Second National Conference on Scientific and Technical Data: Data for science and society (n.p.). Retrieved from http://www.nap.edu/
  • McClure, C. R., & Bertot, J. C. (Eds.). (2001). Evaluating networked information services: Techniques, policy, and issues. Medford, NJ: Information Today.
  • McClure, C. R., & Bertot, J. C. (2001). Introduction. In C. R. McClure & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. xiii-xx). Medford, NJ: Information Today.
  • McClure, C. R., Davis, D., Schmidt, S., & Bertot, J. (2001). Statistics and measures to describe network use, users, and uses. In E. Aversa & C. Manley (Eds.), ASIST 2001: Proceedings of the 64th ASIST Annual Meeting 38, 563-563. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2001). Statistics, measures, and quality standards for assessing digital reference library services: Guidelines and procedures. Retrieved from ERIC database. (ED472588)
  • McClure, C. R. & Sprehe, J. T. (2001). Using U.S. information policies to evaluate federal websites. In C. R. McClure, & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. 255-292). Medford, NJ: Information Today.
  • Ryan, J., McClure, C. R., & Bertot, J. C. (2001). Choosing measures to evaluate networked information resources and services: Selected issues. In C. R. McClure & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. 111-136). Medford, NJ: Information Today.

 2000

  • Bertot, J. C. (2000). Libraries on the information highway: Issues and lessons learned. In P. D. Fletcher & J. C. Bertot (Eds.), World libraries on the information superhighway: Preparing for the challenges of the new millennium (pp. 288-301). Hershey, PA: Idea Group.
  • Bertot, J. C. (2000). Universal service in the networked environment: The education rate (E-rate) debate. Journal of Academic Librarianship, 26(1), 45-48. doi:10.1016/S0099-1333(99)00122-6
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2000). Developing national library network statistics and performance measures for U. S. public libraries: Issues, findings, and recommendations. Performance Measures and Metrics: The International Journal for Library and Information Services, 1(1), 15-42. Retrieved from http://info.emeraldinsight.com/products/journals/journals.htm?id=pmm
  • Bertot, J. C., & Moen, W. E. (2000). FirstGov.gov/org/net/com: Issues and considerations. Journal of Academic Librarianship, 26(6), 422-426. doi:10.1016/S0099-1333(00)00163-4
  • Bertot, J. C., Ostiguy, C., & McClure, C. R. (2000). Developing national library network statistics and performance measures: Issues, findings, and recommendations. In M. Khosrowpour (Ed.), Challenges of information technology management in the 21st century: 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000 (pp. 1154-1157). Hershey, PA: Idea Group.
  • Fletcher, P. D., & Bertot, J. C. (Eds.). (2000). World libraries on the information superhighway: Preparing for the challenges of the new millennium. Hershey, PA: Idea Group.
  • McClure, C. R. (2000). Federal information policies affecting public access to web-based federal information. In ASIST 2000: Proceedings of the 63rd ASIST Annual Meeting 37, 224-245. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R., & Bertot, J. C. (2000). The chief information officer (CIO): Assessing its impact. Government Information Quarterly, 17(1), 7-12. doi:10.1016/S0740-624X(99)00021-0
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