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All Publications

2012

  • Brobst, J. L., Mandel, L. H., & McClure, C. R. (2012). Public libraries and crisis: Roles of public libraries in hurricane/disaster preparedness and response. In C. Hagar (Ed.), Crisis information management: Communication and technologies (pp. 155-173).Cambridge, UK: Woodhead.
  • Mandel, L. H., Alemanne, N. D., & McClure, C. R. (2012). Rural anchor institution broadband connectivity: Enablers and barriers to adoption.  Proceedings of the 2012 iConference, February 7-10, 2012, Toronto, Ontario, Canada (pp. 136-144). New York, NY: The Association for Computing Machinery. doi:10.1145/2132176.2132194

2011

  • Alemanne, N. D., Mandel, L. H., & McClure, C. R. (2011, January). Designing and evaluating broadband training and diagnostics programs for anchor institutions and community based organizations. Poster presented at the Association for Library and Information Science Education, San Diego, CA.
  • Alemanne, N. D., Mandel, L. H., & McClure, C. R. (2011). The rural public library as leader in community broadband services. Library Technology Reports, 47(6), 19-28.
  • Bertot, J. C., Jaeger, P. T., & McClure, C. R. (Eds.). (2011). Public libraries and the Internet: Roles, perspectives, and implications. Santa Barbara, CA: Libraries Unlimited.
  • Bishop, B.W., Mandel, L. H., & McClure, C. R. (2011).  Geographic information systems (GIS) in public library assessment.  LIBRES, 21(1), 1-18.
  • Bishop, B. W., McClure, C. R., & Mandel, L. H. (2011). E-government service roles for public libraries. Public Libraries, 50(3), 32-37.
  • Mandel, L.H., McClure, C.R., & Bishop, B.W. (2011). Assessing Florida public library broadband for e-government and emergency/disaster management services. In J. C. Bertot, P. T. Jaeger, & C. R. McClure (Eds.), Public libraries and the Internet: Roles, perspectives, and implications (pp. 103-127). Santa Barbara, CA: Libraries Unlimited.
  • McClure, C. R., Bertot, J. C., & Jaeger, P. T. (2011). The ever changing impacts of Internet access on libraries and their communities. In J. C. Bertot, C. R. McClure, & P. T. Jaeger (Eds.), Public libraries and the Internet: Roles, perspectives, and implications (pp. 261-281). Santa Barbara, CA: Libraries Unlimited
  • McClure, C. R., Mandel, L. H., Brobst, J., Hinnant, C. C., Snead, J. T., & Ryan, J. (2011). Public libraries in hurricane preparedness and response. In J. C. Bertot, P. T. Jaeger, & C. R. McClure (Eds.), Public libraries and the Internet: Roles, perspectives, and implications (pp. 75-90). Santa Barbara, CA: Libraries Unlimited.
  • McClure, C. R., Mandel, L. H., & Spears, L. I. (2011). Comments re: notice of inquiry on the deployment of advanced telecommunications capability to all Americans (GN docket no. 11-121). Tallahassee, FL: The Florida State University, Information Use Management and Policy Institute.

2010

  • Mandel, L. H., Bishop, B. W., McClure, C. R., Bertot, J. C., & Jaeger, P. T. (2010). Broadband for public libraries: Importance, issues, and research needs, Government Information Quarterly, 27(3), 280-291. doi:10.1016/j.giq.2010.02.004
  • Mandel, L. H., McClure, C. R., Bishop, B. W., & Snead, J. T. (2010, October). Conducting practical library assessments that promote program change and improvements. Juried paper presented at the ARL Library Assessment Conference, Baltimore, MD.

2009

  • Gibson, A. N., Bertot, J. C., & McClure, C. R. (2009). Emerging role of public librarians as E-government providers. In R. H. Sprague, Jr. (Ed.), Proceedings of the 42nd Hawaii International Conference on System Sciences, 1-10. doi:10.1109/HICSS.2009.183
  • McClure, C. R. (2009). Who needs to know? The state of public access to federal government information [Review of the book Who needs to know? The state of public access to federal government information, by P. McDermott]. Government Information Quarterly, 26(4), 612. doi:10.1016/j.giq.2009.04.002
  • McClure, C. R., & Jaeger, P. T. (2009). Public libraries and Internet service roles: Measuring and maximizing Internet services. Chicago: American Library Association.
  • McClure, C. R., Ryan, J., Mandel, L. H., Brobst, J., Hinnant, C. C., Andrade, J., & Snead, J. T. (2009). Hurricane preparedness and response for Florida public libraries: Best practices and strategies. Florida Libraries, 52(1), 4-7. Retrieved from http://www.flalib.org/
  • McClure, C. R., & Snead, J. T. (2009). An evaluation decision-making system: Development and implementation of a web-based evaluation learning and instruction tool. In J. R. Griffiths & J. Craven (Eds.), Access, delivery, performance: The future of libraries without walls: A festschrift to celebrate the work of Professor Peter Brophy (pp. 161-182). London, UK: Facet.
  • Mon, L. M., Bishop, B. W., McClure, C. R., McGilvray, J., Most, L., Milas, T. P., & Snead, J. T. (2009). The geography of virtual questioning. Library Quarterly, 79(4), 393-420. doi:10.1086/605381

 

2008

  • Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2008). Citizen-centered E-government services: Benefits, costs, and research needs. In S. A. Chun, M. Janssen, & J. R. Gil-Garcia (Eds.), The Proceedings of the 9th Annual International Digital Government Research Conference: Partnerships for Public Innovation (pp.137-141). Montreal, Canada: Digital Government Society of North America.
  • Gibson, A. N., McClure, C. R., Bertot, J. C., McGilvray, J. A., & Andrade, J. C. (2008). Community leadership through public library E-government services. Florida Libraries, 51(1), 4-7. Retrieved from http://www.flalib.org/
  • Pomerantz, J., Hank, C., McClure, C. R., Andrade, J., & McGilvray, J. (2008). A meta-assessment of statewide program evaluations: Matching evaluation methods to program goals. Proceedings of the 2008 Library Assessment Conference: Building effective, sustainable, practical assessment, August 4-7, 2008, Seattle, Washington, 273-281.

2007

  • McClure, C. R. (2007). A test of leadership: Charting the future of U.S. higher education [Review of the report A test of leadership: Charting the future of U.S. higher education, by M. Spellings]. Library Quarterly, 77(1), 89-92. doi:10.1086/512957

 2006

  • Bertot, J. C. (2006). Outcomes-based evaluation in public libraries: From online instruction to practice. Library Quarterly, 76(2), 241-245. doi:10.1086/506578
  • Bertot, J. C., & Jaeger, P. T. (2006). User-centered E-government: Challenges and benefits for government web sites. Government Information Quarterly, 23(2), 163-168. doi:10.1016/j.giq.2006.02.001
  • Bertot, J. C., Snead, J. T., Jaeger, P. T., & McClure, C. R. (2006). Functionality, usability and accessibility: Iterative user-centered assessment strategies for digital libraries. Performance Measurement and Metrics, 7(1), 17-28. doi:10.1108/14678040610654828
  • Gross, M., Lankes, R. D., & McClure, C. R. (2006). Costing reference: Issues, approaches, and directions for research. The Reference Librarian, 46(95/96), 173-186. doi:10.1300/J120v46n95_11
  • Jaeger, P. T., Bertot, J. C., McClure, C. R., & Langa, L. A. (2006). The policy implications of Internet connectivity in public libraries. Government Information Quarterly, 23(1), 123-141. doi:10.1016/j.giq.2005.10.002
  • Jaeger, P. T., Langa, L. A., McClure C. R., & Bertot, J. C. (2006). The 2004 and 2005 Gulf Coast hurricanes: Evolving roles and lessons learned for public libraries in disaster preparedness and community services. Public Library Quarterly, 25(3/4), 199-214. doi:10.1300/J118v25n03_17
  • Pomerantz, J., Luo, L., & McClure, C. R. (2006). Peer review of chat reference transcripts: Approaches and strategies. Library and Information Science Research, 28(1), 24-48. doi:10.1016/j.lisr.2005.11.004

 2005

  • Bertot, J. C., McClure, C. R., & Jaeger, P. T. (2005). Libraries struggle to meet Internet demand: New study shows libraries need support to sustain technology services. American Libraries, 36(7), 78-79. Retrieved from http://www.ala.org/ala/alonline/index.cfm
  • Bertot, J. C., McClure, C. R., Shuler, J. A., & Quinn, A. C. (2005). Government information: New challenges in the Internet age. Government Information Quarterly, 22(1), 1-3. doi:10.1016/j.giq.2004.10.008
  • Snead, J. T., Bertot, J. C., Jaeger, P. T., & McClure, C. R. (2005). Developing multi-method, iterative, and user-centered evaluation strategies for digital libraries: Functionality, usability, and accessibility. In E. G. Toms (Ed.), ASIST 2005: Proceedings of the 68th ASIST Annual Meeting 42, 505-507. doi:10.1002/meet.14504201161

 2004

  • Bertot, J. C. (2004). E-metrics and performance indicators: Availability and use. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 95-186). Westport, CT: Libraries Unlimited.
  • Bertot, J. C. (2004). Libraries and networked information services: Issues and considerations in measurement. Performance Measurement and Metrics, 5(1), 11-19. doi:10.1108/14678040410530340
  • Bertot, J. C. (2004). Libraries and networked information services: Issues and considerations in measurement. In S. Parker (Ed.), Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services (pp. 15-25). Durham, UK: University of Northumbria at Newcastle. 
  • Bertot, J. C. (2004). Methods and tools for assessing network services and resources. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 49-94). Westport, CT: Libraries Unlimited.
  • Bertot, J. C. (2004). Network service and resource evaluation planning. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 1-22). Westport, CT: Libraries Unlimited.
  • Bertot, J. C., & Davis, D. M. (Eds.). (2004). Planning and evaluating library networked services and resources. Westport, CT: Libraries Unlimited.
  • Bertot, J. C., & Snead, J. T. (2004). Selecting evaluation approaches for a networked environment. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 23-48). Westport, CT: Libraries Unlimited.
  • Bertot, J. C., & Snead, J. T. (2004). Social measurement in libraries. In K. Kempf-Leonard (Ed.), Encyclopedia of social measurement (pp.487-495). San Diego, CA: Academic.
  • Davis, D. M. & Bertot, J. C. (2004). Policies to ensure use of and access to network-based services and resources. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 241-262). Westport, CT: Libraries Unlimited.
  • Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2004). The effects of the Children’s Internet Protection Act (CIPA) in public libraries and its implications for research: A statistical, policy, and legal analysis. Journal of the American Society for Information Science and Technology, 55(13), 1131-1139. doi:10.1002/asi.20072
  • Jaeger, P. T., McClure, C. R., Bertot, J. C., & Snead, J. T. (2004). The USA PATRIOT Act, the Foreign Intelligence Surveillance Act, and information policy research in libraries: Issues, impacts, and questions for library researchers. Library Quarterly, 74(2), 99-121. doi:10.1086/382843
  • Jaeger, P. T., Thompson, K. M., & McClure, C. R. (2004). Information management. In K. Kempf-Leonard (Ed.), Encyclopedia of social measurement (pp. 277-282). San Diego, CA: Academic.
  • McClure, C. R. (2004). Challenges and strategies for evaluating networked information and services: Introduction. Library Quarterly, 74(4), 399-402. doi:10.1086/427411
  • McClure, C. R. (2004). Key issues, themes, and future directions for evaluating networked services. In J. C. Bertot & D. M. Davis (Eds.), Planning and evaluating library networked services and resources (pp. 333-348). Westport, CT: Libraries Unlimited.
  • McClure, C. R. (2004). Strategies for collecting networked statistics: Practical suggestions. VINE: The Journal of Information and Knowledge Management Systems, 34(4), 166-171. doi:10.1108/03055720410570948
  • McClure, C. R. (2004). United States government information: Policies and sources [Review of the book United States government information: Policies and sources, by P. Hernon, H. C. Relyea, R. E. Dugan, & J. F. Cheverie]. Government Information Quarterly, 21(1), 113-115. doi:10.1016/S0740-624X(03)00037-6
  • McClure, C. R., Bertot, J. C., Shuler, J. A., & Quinn, A. C. (2004). Honoring the past and creating a new future. Government Information Quarterly, 30(5/6), 539-541. doi:10.1016/j.jgi.2004.11.001
  • Moen, W. E., Oguz, F., & McClure, C. R. (2004). The challenges of non-standardized vendor usage data in a statewide metasearch environment: The Library of Texas experience. Library Quarterly, 74(4), 403-422. doi:10.1086/427412
  • Pomerantz, J., & McClure, C. R. (2004). Evaluation of a statewide collaborative chat-based reference service: Approaches and directions. In ASIST 2004: Proceedings of the 67th ASIST Annual Meeting 41, 102-109. doi:10.1002/meet.1450410112

2003

  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Library Quarterly, 73(3), 344-346. doi: 10.1086/603421
  • Bertot, J. C. (2003). An action plan for outcomes assessment in your library [Review of the book An action plan for outcomes assessment in your library, by P. Hernon & R. E. Dugan]. Public Library Quarterly, 21(4), 53-58. doi: 10.1300/J118v21n04_09
  • Bertot, J. C. (2003). Building a statewide digital public library: A case study.
    Public Library Quarterly, 21(2), 5-33. doi: 10.1300/J118v21n02_03
  • Bertot, J. C. (2003). The multiple dimensions of the digital divide: More than the technology ‘haves’ and ‘have nots’. Government Information Quarterly, 20(2), 185-191. doi:10.1016/S0740-624X(03)00036-4
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: An overview of key literature on digital reference. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 171-183). New York: Neal Schuman.
  • Gross, M., McClure, C. R., & Lankes, R. D. (2003). Assessing quality in digital reference services: Preliminary findings. In R. D. Lankes, C. R. McClure, M. Gross, & J. Pomerantz (Eds.), Implementing digital reference services: Setting standards and making it real (pp. 185-194). New York: Neal Schuman.
  • Jaeger, P. T., Bertot, J. C., & McClure, C. R. (2003). The impact of the USA Patriot Act on collection and analysis of personal information under the Foreign Intelligence Surveillance Act. Government Information Quarterly, 20(3), 295-314. doi:10.1016/S0740-624X(03)00057-1
  • Lankes, R. D., McClure, C. R., Gross, M., & Pomerantz, J. (Eds.). (2003). Implementing digital reference services: Setting standards and making it real. New York: Neal Schuman.
  • Thompson, K. M., McClure, C. R., & Jaeger, P. T. (2003). Evaluating federal websites: Improving E-government for the people. In J. F. George (Ed.), Computers in society: Privacy, ethics, and the Internet (pp. 400-412). Upper Saddle River, NJ: Prentice-Hall.
  • Tomasello, T. K., & McClure, C. R. (2003). Public libraries and Internet public access models: Describing possible approaches. Public Library Quarterly, 21(3), 11-37. doi:10.1300/J118v21n03_03

2002

  • Aldrich, D., Bertot, J. C., & McClure, C. R. (2002). E-government initiatives, developments, and issues. Government Information Quarterly, 19(4), 349-355. doi:10.1016/S0740-624X(02)00130-2
  • Bertot, J. C., & McClure, C. R. (2002). Developing national data collection models for U.S. public library network statistics and performance measures: Findings, issues, and & recommendations. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 77-86). Washington, D.C.: Association of Research Libraries.
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2002). Study shows new funding sources crucial to technology services in public libraries. American Libraries, 33(3), 57-59. Retrieved from http://www.ala.org/ala/alonline/index.cfm
  • Fenske, R. E., O’Connor, P., Coffman, S., McClure, C. R., & Sloan, B. (2002). Virtual reference: Evolution, evaluation, optimizing the link between providers and users. In E. G. Toms (Ed.), ASIST 2002: Proceedings of the 65th ASIST Annual Meeting 39, 505-507. doi:10.1002/meet.1450390185
  • Fraser, B. T., Nelson, T. W., & McClure, C. R. (2002). Describing the economic impacts and benefits of Florida public libraries: Findings and methodological applications for future work. Library and Information Science Research, 24(3), 211-233. doi:10.1016/S0740-8188(02)00123-8
  • Jaeger, P. T., McClure, C. R., & Fraser, B. T. (2002). The structures of centralized governmental privacy protection: Approaches, models, and analysis. Government Information Quarterly, 19(3), 317-336. doi:10.1016/S0740-624X(02)00111-9
  • McClure, C. R. (2002). Information policy-based indicators to assess U.S. federal websites: Methods and issues. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 145-154). Washington, D.C.: Association of Research Libraries.
  • McClure, C. R., Bertot, J. C., Sprehe, J. T., & Griffith, J. B. (2002). Update on U.S. federal information policies. In E. G. Toms (Ed.), ASIST 2002: Proceedings of the 65th ASIST Annual Meeting 39, 458-459. doi:10.1002/meet.1450390156
  • Shim, W. J., McClure, C. R., & Bertot, J. C. (2002). Preliminary statistics and measures for ARL libraries to describe electronic resources and services. In J. Stein, M. Kyrillidou, & D. Davis (Eds.), Proceedings of the 4th Northumbria International Conference on Performance Measurement in Library and Information Services (pp. 337-344). Washington, D.C.: Association of Research Libraries.
  • Sprehe, J. T., McClure, C. R., & Zellner, P. (2002). The role of situational factors in managing U. S. federal recordkeeping. Government Information Quarterly, 19(3), 289-305. doi:10.1016/S0740-624X(02)00107-7

2001

  • Bertot, J. C., & McClure, C. R. (2001). Government Information Quarterly: A new beginning. Government Information Quarterly, 18(1), 1-2. doi:10.1016/S0740-624X(00)00065-4
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2001). Statistics and performance measures for public library networked services. Chicago: American Library Association.
  • Eisenberg, M. B., & McClure, C. R. (2001). Digital reference librarians: Who needs ’em? Or, key issues in virtual reference desk services: Taking action. In J. Stahl & A. S. Kasowitz (Eds.), Facets of digital reference: Papers and presentations from the virtual reference desk, 2nd annual Digital Reference Conference, October 16-17, 2000, Seattle, WA. Syracuse, NY: ERIC Clearinghouse on Information & Technology.
  • Lankes, R. D., McClure, C. R., & Gross, M. (2001). Assessing quality in digital reference services. In E. Aversa & C. Manley (Eds.), ASIST 2001: Proceedings of the 64th ASIST Annual Meeting 38, 323-328. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R. (2001). Network literacy in an electronic society: An educational disconnect? In R. W. Kubey (Ed.), Media literacy in the information age: Current perspectives (pp. 403-440). New Brunswick, NJ: Transaction.
  • McClure, C. R. (2001). Obtaining descriptive data to describe database use and users: Policy issues and strategies. In Proceedings of the Second National Conference on Scientific and Technical Data: Data for science and society (n.p.). Retrieved from http://www.nap.edu/
  • McClure, C. R., & Bertot, J. C. (Eds.). (2001). Evaluating networked information services: Techniques, policy, and issues. Medford, NJ: Information Today.
  • McClure, C. R., & Bertot, J. C. (2001). Introduction. In C. R. McClure & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. xiii-xx). Medford, NJ: Information Today.
  • McClure, C. R., Davis, D., Schmidt, S., & Bertot, J. (2001). Statistics and measures to describe network use, users, and uses. In E. Aversa & C. Manley (Eds.), ASIST 2001: Proceedings of the 64th ASIST Annual Meeting 38, 563-563. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R., Lankes, R. D., Gross, M., & Choltco-Devlin, B. (2001). Statistics, measures, and quality standards for assessing digital reference library services: Guidelines and procedures. Retrieved from ERIC database. (ED472588)
  • McClure, C. R. & Sprehe, J. T. (2001). Using U.S. information policies to evaluate federal websites. In C. R. McClure, & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. 255-292). Medford, NJ: Information Today.
  • Ryan, J., McClure, C. R., & Bertot, J. C. (2001). Choosing measures to evaluate networked information resources and services: Selected issues. In C. R. McClure & J. C. Bertot (Eds.), Evaluating networked information services: Techniques, policy, and issues (pp. 111-136). Medford, NJ: Information Today.

 2000

  • Bertot, J. C. (2000). Libraries on the information highway: Issues and lessons learned. In P. D. Fletcher & J. C. Bertot (Eds.), World libraries on the information superhighway: Preparing for the challenges of the new millennium (pp. 288-301). Hershey, PA: Idea Group.
  • Bertot, J. C. (2000). Universal service in the networked environment: The education rate (E-rate) debate. Journal of Academic Librarianship, 26(1), 45-48. doi:10.1016/S0099-1333(99)00122-6
  • Bertot, J. C., McClure, C. R., & Ryan, J. (2000). Developing national library network statistics and performance measures for U. S. public libraries: Issues, findings, and recommendations. Performance Measures and Metrics: The International Journal for Library and Information Services, 1(1), 15-42. Retrieved from http://info.emeraldinsight.com/products/journals/journals.htm?id=pmm
  • Bertot, J. C., & Moen, W. E. (2000). FirstGov.gov/org/net/com: Issues and considerations. Journal of Academic Librarianship, 26(6), 422-426. doi:10.1016/S0099-1333(00)00163-4
  • Bertot, J. C., Ostiguy, C., & McClure, C. R. (2000). Developing national library network statistics and performance measures: Issues, findings, and recommendations. In M. Khosrowpour (Ed.), Challenges of information technology management in the 21st century: 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000 (pp. 1154-1157). Hershey, PA: Idea Group.
  • Fletcher, P. D., & Bertot, J. C. (Eds.). (2000). World libraries on the information superhighway: Preparing for the challenges of the new millennium. Hershey, PA: Idea Group.
  • McClure, C. R. (2000). Federal information policies affecting public access to web-based federal information. In ASIST 2000: Proceedings of the 63rd ASIST Annual Meeting 37, 224-245. Retrieved from http://www.asis.org/proceedings.html
  • McClure, C. R., & Bertot, J. C. (2000). The chief information officer (CIO): Assessing its impact. Government Information Quarterly, 17(1), 7-12. doi:10.1016/S0740-624X(99)00021-0
  • Ostiguy, C., & Bertot, J. C. (2000). Developing national library network statistics and performance measures: Measuring online database usage. In M. Khosrowpour (Ed.), Challenges of information technology management in the 21st century: 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, May 21-24, 2000 (pp. 1158-159). Hershey, PA: Idea Group.
  • Smith, B., Fraser, B. T., & McClure, C. R. (2000). Federal information policy and access to web-based federal information. Journal of Academic Librarianship, 26(4), 274-281. doi:10.1016/S0099-1333(00)00128-2
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