A book by Dr. Charles R. McClure, "Public Libraries and Internet Service Roles: Measuring and Maximizing Internet Services," co-authored by Dr. Paul T. Jaeger, was published by the American Library Association. Dr. McClure is Francis Eppes Professor of Information Studies and director of the Information Institute at the Florida State University College of Communication and Information.

The text argues that the Internet is more significant to public libraries than any other technology since the book–changing social roles, expectations, and impacts of libraries in the eyes of patrons, communities, and governments. The authors consider the implications of how, because of the Internet, societal expectations have changed the social roles and services provided by public libraries.

Additional details about the book can be found at: Public Libraries and Internet Service Roles.